Privacy Policy

1. Introduction

SmartLink ERP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Enterprise Resource Planning (ERP) service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Company name, your name, email address, phone number, and password
• Business Information: TPIN, business type, number of employees, and business address
• Financial Data: Transaction records, invoices, receipts, and accounting information you enter
• Employee Data: Employee names, contact information, payroll details, and HR records
• Usage Data: Information about how you interact with our Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist us in operating our Service
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your data within 90 days, unless legally required to retain it longer.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct or update inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Zambia. By using our Service, you consent to the transfer of your information to countries outside of Zambia, which may have different data protection laws.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: